Request Account Deletion
You can delete your KinTomo (きんとも) account in the app or ask our in-app support to delete it. Your data is deleted after a 7-day grace period.
Option 1: Delete in the app
- 1Open the KinTomo app and go to Settings from the Profile tab.
- 2Choose “Delete account” and review what will be deleted.
- 3Type DELETE, enter your current password, tap “Delete my account”, then tap “Delete” to confirm.
Option 2: Ask our support
If you can't delete the account yourself, you can ask our support in the app to do it. Our replies arrive in the app.
- 1Contact support in the app (Settings > Help and safety tips > Contact support), stating “Account deletion”.
- 2If you can't sign in, register a new account (support is available once sign-up, including date of birth, profile and area, is complete) and contact us from there. Include the login name of the account to delete (not the public username shown on its profile). Never include your password or recovery code.
- 3Because we hold no e-mail address or phone number, we may ask questions that show the account is yours (roughly when you signed up, your profile, the device you used and so on).
- 4Once confirmed, we start the same process as deleting in the app (deletion after the grace period) and let you know through in-app support.
If we can't confirm that the account is yours, we may be unable to delete it, to protect people from deletion by someone else. If you can still log in, Option 1 is the fastest and surest way.
What happens and when
- Immediately: your profile is hidden from other users, every other device is signed out (the device you used shows a screen where you can cancel) and notifications stop.
- Grace period (7 days): you can cancel by logging in to the app and choosing “Cancel deletion”.
- After the grace period: deletion starts automatically and normally completes within minutes to a few hours. From then on it cannot be undone. (If a reported case is under a legal hold, deletion waits until it is released.)
- Backups: deleted data disappears from our encrypted backups when they expire (up to 100 days).
Data that is deleted
- Your profile (display name, bio, gender, interests, relationship goals, categories, Free Tonight) and files such as photos and voice messages
- Your location
- Favourites, blocks and profile visits (both the people you viewed and the people who viewed you)
- Messages you sent (they also disappear from the other person's screen)
- Your login name, password, recovery code and signed-in device records
- Notification settings and device tokens, consent records, appeals and campaign-measurement settings
Data we keep, and why
| Data | Why |
|---|---|
| Reports about you and the records kept to review them (including the public username, display name, bio and message excerpts captured at the time), and staff action records | To keep other users safe and to meet legal obligations; currently kept without a fixed period |
| Copies of your original photos and audio kept for child-safety and similar reports | To handle the report: up to one year after it is closed (until a legal hold is released) |
| Audit records of staff actions and of some of your own actions (such as the deletion request and reports you made), recorded with your account's internal ID | So we can show that no improper action was taken; currently kept without a fixed period |
| A record holding your account's internal ID, its creation and deletion times and the last login time | To keep the records above consistent, and so restoring a backup never brings a deleted account back |
| Reports you made (your details are removed from the report itself; the audit record keeps your internal ID) | So action on the reported person can continue |
| App installation records, unlinked from the account | For install counts: 400 days after uninstall or last use |
| Messages other people sent you | They are the other person's own data and stay in their conversation history |
KinTomo currently has no paid features, so there are no purchase records.
If you can't sign in
- Forgot your password: on the app's log-in screen choose “Forgot your password? Use your recovery code”, set a new password, then request deletion.
- Lost both your password and your recovery code: register a new account (support is available once sign-up, including date of birth, profile and area, is complete) and contact support in the app (Settings > Help and safety tips > Contact support), stating “Account deletion”, and tell us the login name of the account to delete and your situation. Because we hold no e-mail address or phone number, we will ask for details that show the account is yours (roughly when you signed up, your profile, the device you used and so on). If we can't confirm that, we may be unable to delete the account, to protect people from deletion by someone else.
- Suspended account: you can still request deletion with “Delete account” on the suspension screen (if you cancel during the grace period, the account stays suspended). You can also ask us through “Contact support” on the same screen.
Cancelling a deletion
During the 7-day grace period, log in to the app with your login name and password and choose “Cancel deletion” on the screen that appears.